Shipping policy
Shipping Policy
Last updated: 5/15/2026
Thank you for shopping with Kunga. Below is our shipping policy for orders placed through our website.
Order Processing & Fulfillment
Orders are processed after payment has been successfully completed. Please allow up to 2 business days for your order to be processed and fulfilled before it is shipped.
Business days are Monday through Friday, excluding weekends and major holidays.
Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information when available.
Shipping Time
After fulfillment, orders typically arrive within approximately 6–10 business days.
Please note that delivery times are estimates and may vary depending on carrier delays, destination, weather, holidays, customs processing, local delivery conditions, or other circumstances outside of our control. Additionally, bundled items may arrive separately.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
If your order qualifies for free shipping, the discount will be applied according to the offer shown on the website at the time of purchase.
Tracking Your Order
Once your order ships, you may receive tracking information by email. Tracking updates can sometimes take 24–48 hours to appear after the carrier receives or scans the package.
If your tracking number shows no movement immediately after shipment, please allow additional time for the carrier to update its system.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order.
Kunga is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, contact us as soon as possible at engravetystore@gmail.com. We cannot guarantee that changes can be made after an order has been submitted for fulfillment.
Lost, Delayed, or Missing Packages
If your order appears delayed, lost, or missing, please contact us at engravetystore@gmail.com with your order number and shipping details.
We will do our best to help investigate the issue with the carrier or fulfillment provider. However, once a package has been handed to the shipping carrier, delivery timing may be outside of our direct control.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery at engravetystore@gmail.com.
Include your order number and clear photos of the damaged item and packaging so we can review the issue.
Shipping Restrictions
At this time, shipping availability may vary depending on location and checkout eligibility. If your address is not eligible for shipping, you may be unable to complete checkout.
International Shipping & Customs
Some orders may be shipped from international fulfillment partners. Depending on your location, packages may be subject to customs processing, inspections, or import-related delays.
Any applicable customs duties, import taxes, or local fees are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
For shipping questions, order updates, or delivery concerns, contact us at:
engravetystore@gmail.com