Terms of service

Terms of Service

Last updated: 5/15/2026

OVERVIEW

Welcome to Kunga. The terms “we,” “us,” and “our” refer to Kunga. Kunga operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

Kunga is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, store, products, and services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, shipping, returns, and product use.

By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this website.

To use the website, browse our store, or purchase products, you may be asked to provide certain information, including your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide accurate product descriptions, images, specifications, and information. However, product appearance, colors, size perception, and packaging may vary slightly due to screen settings, photography, manufacturing updates, or supplier changes.

Kunga does not guarantee that the appearance, performance, or quality of any product will exactly match your expectations or the images displayed on the website.

All product descriptions, prices, images, availability, and specifications are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

For ultrasonic cleaning products, customers are responsible for checking whether their items are safe for ultrasonic cleaning before use. Avoid using ultrasonic cleaning on cracked lenses, damaged frames, loose stones, pearls, opals, emeralds, glued jewelry, electronics, smart watches, delicate costume jewelry, or items that the manufacturer advises against cleaning ultrasonically.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Kunga reserves the right to accept, reject, modify, or cancel any order for any reason at our discretion.

Your order is not accepted until payment has been received and processed, and we confirm acceptance of the order. Please review your order carefully before submitting it. We may be unable to accommodate cancellation or address change requests after an order has been submitted for fulfillment.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, phone number, or other contact information provided at checkout.

Purchases are subject to our Refund Policy and Shipping Policy.

You represent and warrant that purchases made through our website are for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price shown at the time the order is placed and reflected in your order confirmation email.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties, import taxes, or other fees that may apply.

We may offer promotions, discounts, or special offers from time to time. These promotions may be governed by additional terms. If there is a conflict between these Terms and the terms of a specific promotion, the promotion terms will control.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and payment information as needed.

You represent and warrant that:
1. The payment information you provide is true, correct, and complete.
2. You are authorized to use the payment method provided.
3. Charges incurred by you will be honored by your payment provider.
4. You will pay all charges incurred at the posted prices, including shipping, handling, taxes, and any applicable fees.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Delivery times shown on the website are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather, holidays, supply chain delays, local delivery issues, or events outside of our control.

Once a package has been transferred to the shipping carrier or fulfillment provider, delivery timing may be outside of our direct control.

Customers are responsible for providing accurate and complete shipping information at checkout. Kunga is not responsible for failed deliveries, lost packages, or delays caused by incorrect or incomplete shipping information.

SECTION 6 - RETURNS AND REFUNDS

Returns, refunds, replacements, and cancellations are governed by our Refund Policy.

We reserve the right to refuse returns or refunds that do not comply with our Refund Policy, including returns requested outside the stated return period, used or damaged items not caused by shipping or manufacturing issues, or items returned without prior approval when approval is required.

If an item arrives damaged, defective, or incorrect, you must contact us at engravetystore@gmail.com with your order number and clear photos of the item and packaging so we can review the issue.

SECTION 7 - INTELLECTUAL PROPERTY

Our website and services, including but not limited to text, images, graphics, product reviews, videos, logos, design, layout, product names, and other content, are owned by Kunga, its affiliates, suppliers, or licensors and are protected by intellectual property laws.

You may use our website and services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, scrape, or exploit any material from the website without our prior written consent.

The Kunga name, logos, product names, designs, and slogans are trademarks or brand assets of Kunga or its affiliates or licensors. You may not use them without prior written permission.

Shopify’s name, logo, product names, and services are trademarks of Shopify. All other names, logos, and trademarks are the property of their respective owners.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, apps, payment processors, review platforms, analytics tools, shipping tools, or other third-party services.

These third-party tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind. We do not control these tools and are not responsible for their operation, accuracy, security, availability, or performance.

Your use of third-party tools is at your own risk and may be subject to the third party’s own terms and policies.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, tools, content, or services. We are not responsible for examining or evaluating third-party content, accuracy, policies, or practices.

If you choose to access third-party websites or services, you do so at your own risk. We are not liable for any harm, damages, losses, or issues related to your use of third-party websites or services.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Kunga is powered by Shopify, which enables us to provide the online store and related services. However, any sales and purchases made through our store are made directly with Kunga.

By using the website and purchasing from our store, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Kunga, including any injury, damage, loss, product issue, refund issue, delivery issue, or transaction dispute.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Kunga.

SECTION 11 - PRIVACY POLICY

Personal information collected through the website is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information related to your access to and use of the website in order to provide and improve its services.

Information you submit through the website may be shared with Shopify and third-party service providers involved in payment processing, fulfillment, analytics, marketing, fraud prevention, customer support, and other business operations.

SECTION 12 - FEEDBACK, REVIEWS, AND USER CONTENT

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photos, videos, testimonials, or other content, you grant Kunga a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and promote that content in any medium for any lawful purpose.

You represent and warrant that:
1. You own or have the necessary rights to submit the content.
2. Your content is accurate and not misleading.
3. You have disclosed any compensation, discount, free product, or incentive received in connection with your submission.
4. Your content does not violate any third-party rights.
5. Your content does not contain unlawful, abusive, defamatory, obscene, misleading, or harmful material.

We may monitor, edit, reject, or remove feedback or user content at our discretion.

You may not use a false identity, false email address, or otherwise mislead us or others regarding the origin of feedback or reviews.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, shipping times, availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

SECTION 14 - PROHIBITED USES

You may use our website and services only for lawful purposes.

You agree not to use the website or services:
1. For any unlawful, fraudulent, abusive, or malicious purpose.
2. To violate any federal, state, local, or international law.
3. To infringe upon intellectual property rights.
4. To harass, abuse, insult, harm, defame, slander, threaten, or discriminate.
5. To transmit false or misleading information.
6. To upload or transmit viruses, malware, or harmful code.
7. To collect or track personal information of others.
8. To spam, phish, pharm, pretext, scrape, crawl, or use automated tools without permission.
9. To interfere with or circumvent website security features.
10. To impersonate another person or entity.
11. To exploit any portion of the website, services, products, or content without authorization.

We reserve the right to suspend, restrict, or terminate access to our website or services if we determine that you have violated these Terms.

SECTION 15 - AGENTS AND AUTOMATED ACCESS

No software agent, bot, scraper, crawler, artificial intelligence agent, automated tool, or similar system may access, interact with, scrape, copy, or use our website or services unless expressly permitted by us.

We may limit, block, restrict, or regulate automated access by technical or legal means.

Any automated system accessing our website must truthfully identify itself and must not conceal its automated nature, mimic human behavior to bypass restrictions, circumvent CAPTCHAs, or avoid technical controls.

SECTION 16 - TERMINATION

We may terminate these Terms or your access to the website or services at any time, without notice, if we determine that you have violated these Terms or engaged in conduct harmful to Kunga, our customers, our service providers, or third parties.

You remain liable for all amounts due up to and including the date of termination.

Sections related to intellectual property, feedback, disclaimers, limitations of liability, indemnification, privacy, governing law, and any other provisions that by their nature should survive termination will continue to apply after termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

The website, services, and products are provided “as is” and “as available,” except as expressly stated by Kunga.

We do not guarantee, represent, or warrant that:
1. The website will be uninterrupted, timely, secure, or error-free.
2. Product information will always be complete, current, or error-free.
3. Products will meet every expectation.
4. Product results will be identical for every customer.
5. Ultrasonic cleaning will be safe for every item or material.

To the fullest extent permitted by law, Kunga disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kunga, its owners, partners, directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, licensors, Shopify, and Shopify’s affiliates will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, product misuse, shipping delays, item damage caused by improper use, or similar damages arising from your use of the website, services, or products.

Kunga is not responsible for damage to items cleaned using ultrasonic cleaning if the item was unsuitable for ultrasonic cleaning, damaged, delicate, glued, cracked, porous, or otherwise vulnerable.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kunga, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable attorneys’ fees, arising out of:

1. Your breach of these Terms.
2. Your violation of any law or third-party rights.
3. Your misuse of the website, services, or products.
4. Your submission of false, misleading, or infringing content.
5. Your improper use of any product purchased from Kunga.

SECTION 20 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The remaining provisions will remain valid and enforceable.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our website, constitute the entire agreement between you and Kunga regarding use of the website, services, and products.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

SECTION 22 - ASSIGNMENT

You may not transfer, assign, or delegate these Terms or your rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent.

SECTION 23 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with applicable laws in the jurisdiction where Kunga operates, without regard to conflict of law principles.

Any disputes will be handled in the appropriate courts or forums with jurisdiction over the matter, unless otherwise required by applicable law.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or services after changes are posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

engravetystore@gmail.com

Kunga
Customer Support
engravetystore@gmail.com